When making a purchase from the Fvrackets.ee e-shop, the customer can choose the most suitable delivery method:
- Within Estonia by Smartpost;
- SmartCourier's courier service in Estonia and abroad.
- Client card by email.
Fvrackets.ee delivers free of charge within Estonia and to other European countries postage will be added. You can order to Estonia, Latvia, Lithuania, Finland, Sweden and Russia.
Collecting your goods from a SmartPost parcel terminal
The delivery of goods to the Smartpost parcel terminal chosen by the customer is free of charge within Estonia.
The goods will be dispatched within 1-2 working days and will arrive at the parcel machine within 1-2 working days after dispatch.
The customer will be informed of the arrival and location of the shipment by SMS. The message will contain the door code to open the door. The parcel will be kept in the parcel machine for 7 calendar days.
If the customer has not accepted the goods from the parcel machine after the expiry of the deposit period, fvrackets.ee will consider that the customer has cancelled the order and the seller will refund the purchase amount to the customer, together with the delivery fee, immediately, but not later than within 14 calendar days to the same bank account from which the purchase was paid.
fvrackets.ee shall not be liable for any damage caused to the customer if, for reasons beyond the seller's control, third parties have obtained the unique code of the parcel machine and the goods have been delivered on the basis of this code.
Pick-up by SmartKuller within Estonia
The SmartCourier service is free of charge within Estonia.
Goods delivered by SmartCourier will be delivered to the address indicated by the customer within 2-3 working days after the purchase is made, from Monday to Saturday between 9.00 and 21.00. The customer can choose the time of delivery (9.00-17.00 or 17.00-21.00 or 9.00-21.00) and order the goods to work or home.
On the morning of the day of delivery, the customer will be informed of the arrival of the parcel by SMS. The courier will call the customer before delivering the parcel. According to the customer's wishes, the parcel can also be redirected to a suitable parcel machine at no extra charge. The parcel will be handed over to the customer on the basis of a unique code which will be sent to the customer by SMS.
The customer must ensure receipt of the goods at the agreed time and address. If the Customer is not available at the time of arrival, the courier will deliver the parcel back to the SmartPost terminal. When the parcel is returned to the terminal, the system sends an SMS to the customer. The customer then has the possibility to agree with the SmartPost customer service on a new time for the next delivery attempt by the courier.
Receiving goods by SmartCourier abroad
Goods can be shipped to Estonia, Latvia, Lithuania, Finland, Sweden and Russia.
When ordering from abroad, a delivery charge will be added to the order, according to the destination chosen by the customer. The delivery method is selected and the delivery charge is calculated in the shopping cart. Depending on the destination, there is a delivery charge:
Latvia: €9, Lithuania: €9, Finland: €17, Sweden: €23 EUR, Russia: €45.
Goods delivered by SmartCourier will be delivered to the address indicated by the customer within 6-8 working days after the sales contract enters into force.
