Privacy policy
Ensuring customer privacy and data security is very important to us. The data of the Customer visiting the Tennis Academy OÜ Tennis Centre shall be processed in accordance with the legislation in force in the Republic of Estonia and the Personal Data Processing Principles of Tennis Academy OÜ.
TENNISEAKADEEMIA OÜ (CENTRE) PERSONAL DATA PROCESSING PRINCIPLES
General information
The Personal Data Processing Principles set out the conditions and procedures for the processing of personal data by the Centre, including personal data obtained before the entry into force of the Personal Data Processing Principles.
By becoming a client of the Centre, registering for a training session at the Centre and by visiting the Centre's website, the client consents to the processing of his or her personal data under the terms and conditions set out in this Privacy Policy.
The Centre reserves the right to unilaterally amend the Principles for the Processing of Personal Data at any time in accordance with applicable legislation. The Client shall be informed of any such changes through the website and/or other communication channel of the Centre at least one month before the change comes into force, unless the Centre changes the Principles for Processing Personal Data solely as a result of changes made by law.
Definitions
Personal Data means any information about the Customer and any other person who has contacted the Centre that the Centre processes (including the Customer's personal data, contact details, transaction details, etc.), as well as information collected from public databases and public channels and information lawfully obtained from a Third Party.
Processing of Personal Data means any operation which is performed on Personal Data, including collection, recording, organisation, storage, modification, disclosure, access, consultation, retrieval, use, disclosure, cross-use, erasure, etc. of Personal Data.
The Personal Data Processing Principles are the principles established by the Centre on how the Centre processes the personal data of Clients.
Customer Relationship is a legal relationship between the Customer and the Centre that arises in connection with the Customer being a Customer of the Centre.
A Third Party is any natural or legal person who is not a Party or a natural person processing Client Data under the authority of the Centre (Authorised Processor).
The Centres are Tennis Academy OÜ, registered 12716502, with addresses at Küti tee 4, Peetri, Sõpruse Tee 5, Viimsi and Haabersti 5, 13516 Tallinn, e-mail courts@fvrackets.ee. The centre is also the location where the customers are served. The list of the Centre's service locations is published on the Centre's Website.
The Centre's Contact Details are contact details (address, e-mail, phone number, etc.) available on the Centre's Website.
The Parties, the Party being jointly or severally the Centre and the Customer, respectively.
Service(s) are all the services provided by the Centre.
A Customer is any natural or legal person who uses or has used the Services of the Centre or visits the Website or the Centre.
The website is the Centre's website at www.fvrackets.ee.
An Authorised Processor is a person who processes Personal Data on behalf of the Centre. The list of Authorised Processors and their contact details will be published on the Centre's Website or in another manner specified by the Centre, which will be notified to the Client by the Centre. The list of Authorised Processors shall be updated and/or amended within a reasonable period of time, generally within 30 days of any change in the details of the Authorised Processor.
General Principles of Processing Personal Data
The Centre processes Personal Data in accordance with the terms and conditions set out in the legislation, including the EU General Data Protection Regulation (EU Regulation No 2016/679), the Principles for Processing Personal Data and the agreements concluded with the Client.
Personal data is collected only to the extent necessary to achieve the purposes specified in the Principles for Processing Personal Data and in the contracts concluded with the Client.
The Centre maintains the confidentiality of the Personal Data and processes the Personal Data only to the extent necessary to achieve the purposes for which the Personal Data are processed.
The Centre shall implement appropriate organisational, physical and IT security measures to ensure the protection of Personal Data against accidental or unauthorised processing, disclosure or destruction. We also require that reasonable confidentiality and security measures are observed by the Authorised Processors to whom we transfer Personal Data in accordance with the Personal Data Processing Principles.
The employees and other staff of the Centre are entitled to Process Personal Data only to the extent necessary for the performance of their duties, in compliance with the instructions of the Centre and the requirements of the legislation. The staff of the Centre is obliged to keep Personal Data confidential in accordance with the requirements of the legislation and in accordance with the contracts concluded with them.
Personal data processed
The Centre processes Personal Data that is necessary for the provision of the Service to the Customer, for the performance of the obligations arising from the Customer relationship and for other predefined legitimate purposes.
The main Personal Data Processed are:
- personal data, including name, personal identification number, date of birth;
- contact details, including address, telephone number, e-mail address;
- data relating to participation in consumer games and promotions, including data on prizes won in consumer games and participation in promotions;
- data on payment behaviour;
- information about the Customer segment to which the Service relates, including gender and age.
Purposes of processing personal data
The Centre processes Personal Data for the purposes of establishing and fulfilling the Customer relationship, providing better service to the Customer, making offers, analysing the use of the Services, improving the quality of the Services, developing new Services.
In addition, the Centre processes Personal Data to the extent permitted by law in order to:
- to perform or enforce a contract with a Customer and to exercise and defend its rights;
- carry out studies and analyses on customer groups, market shares of services, etc;
- verify, correct and, where necessary, supplement Personal Data;
- send advertisements and offers of the Centre's and the Third Party Partner's products and services to the Customer;
- organise consumer games or campaigns;
- better understand Customer expectations (e.g. analysis of Website visits, Customer Satisfaction Surveys, etc.).
Transfer of personal data to third parties
The Centre may transfer Personal Data:
- to other companies belonging to the same group as the Centre, if this is necessary for the performance of the Client relationship (provision of the Service) or for any other purpose of Processing Personal Data;
- Persons and organisations involved in the provision of the Services and the performance of the contract with the Customer (e.g. payment intermediaries, translation, communication, IT and postal service providers, etc.);
- For Authorised Processors;
- in the event of assignment of a claim to a new creditor;
- In the event of the customer's financial indebtedness, to the debt collection agency and to the insolvency administrator;
- to other Third Parties if the Customer is in breach of contract (e.g. to a debt collection service provider).
The Centre will also transfer Personal Data if this is necessary to fulfil its obligations under the law (e.g. transfer of data to investigative authorities, notary, bankruptcy administrator, Tax and Customs Board).
The Centre shall transfer Personal Data to Third Parties only to the extent necessary to achieve the purposes for which the Personal Data are processed.
In the performance of a contract with a Customer, the Centre may use and make available Personal Data to third parties (e.g. IT partners, payment centre). These persons process Personal Data, as the case may be, either in accordance with their own rules and under their own responsibility or as an Authorised Processor on behalf of the Client.
The Centre does not transfer Personal Data to the European Union and to third countries outside the European Economic Area.
Use of personal data in marketing
The Centre also Processes Personal Data for direct marketing purposes, to study consumer behaviour, to conduct surveys, in accordance with legal requirements.
Direct marketing offers made to a customer may be based on decisions made by the Centre's information systems without the involvement of a natural person (automatic decisions). If the Customer does not agree with the information provided in the offer, the Customer has the right to request that the information be corrected.
The Customer has the right to object to the processing of Personal Data concerning him/her for the purposes of consumer research or direct marketing, as well as to the transfer of data to third parties for the purposes of consumer research or direct marketing.
General and promotional information about the Centre's Services, information about changes to the terms and conditions or price list, as well as information related to the performance of the contract concluded with the Customer (e.g. information about arrears, information about the termination of the contract, etc.) are not considered offers and advertising. The Customer cannot generally refuse to receive such information.
Retention of personal data
The Centre shall record and store all orders given to the Centre by the Customer via Contact Data (e.g. telephone, e-mail), as well as other actions of the Customer related to the performance of the Customer Relationship.
For the purpose of protecting the Centre's and the Client's property, as well as ensuring the physical security of the Centre's employees and the Clients, the Centre may monitor the Centre's premises and their surroundings (including persons) by means of surveillance equipment and record the results of the monitoring. The Centre may use the recordings made by the surveillance equipment to protect the rights and obligations of the Centre and to prove acts and/or unlawful acts committed by the Client and/or damage caused to the Centre. The Centre shall be obliged to forward the recordings in accordance with the procedure and to the extent provided for by law, in particular in criminal cases to the pre-trial investigation authority, the court and other competent authorities.
Amendments to personal data and termination of their use (processing)
The Centre regularly checks (e.g. by e-mail and/or telephone, at a customer meeting) that the Personal Data held by the Centre is complete and accurate. The Customer has the right to request the correction of inaccurate Personal Data.
The Customer is obliged to notify the Centre immediately of any changes or inaccuracies in the Personal Data provided to the Centre.
The Customer has the right to access his/her Personal Data at the Centre or via the Centre's Contact Details (e-mail). The Centre shall allow access to the data under the conditions laid down in the legislation within 1 month at the latest. In case of complexity of the request, large volume of data, etc., the Centre may extend the time limit for access to the data up to 3 months. The Centre shall comply with the requirements for the protection of Personal Data when providing access to the data and may request the identification of the Customer.
The Customer has the right to request the cessation of the Processing of his Personal Data, the cessation of the disclosure and/or access to the Personal Data and/or the erasure or blocking of the Personal Data collected, if the Customer considers that the Processing of his Personal Data is not permitted under the law, the contract concluded with him or the Personal Data Processing Principles. The Centre shall examine the Client's request and respond to it within 1 month at the latest, subject to the conditions set out in the legislation. The Centre may extend the time limit for accessing the data to 3 months due to the complexity or volume of the request or similar. The Centre shall comply with the requirements on the protection of Personal Data when responding to the request and may request the identification of the Client .
The Centre will process Personal Data for as long as necessary to achieve the purposes for which the Personal Data are processed or to comply with its legal obligations.
Client rights
The customer is right:
- a) access their Personal Data and request the correction of inaccurate data;
- (b) request the deletion or restriction of the use of your Personal Data;
- (c) request the transfer of Personal Data;
- (d) object to the use of Personal Data;
- (e) request that no decision based solely on automated data processing be taken in respect of him or her;
- (f) withdraw consent to the use of Personal Data at any time;
- (g) lodge a complaint with a data protection authority and a court about the processing of Personal Data.
The rights described above may be limited under the conditions and in the cases set out in the General Data Protection Regulation and other legislation.
Protection of client rights
The Customer has the right to contact the Centre, the Data Protection Inspectorate and the competent court if the Customer believes that the Centre is violating the Customer's rights in the processing of Personal Data. The Customer shall have the right to claim compensation for the damage caused to him/her by the infringement of his/her rights on the grounds and in accordance with the procedure provided for in the Law of Obligations Act.
The Client has the possibility to contact the Centre via the Centre's Contact Details if the Client has any questions regarding the Principles of Processing Personal Data or if the Client has any complaints regarding the Processing of Personal Data.
